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Products

Products

Solar
Batteries
Heat pumps
EV chargers
Air conditioning
Smart home systems

Featured

Why Switch to One of Australia's Top Renewable Energy Retailers?
Read more
Resources

Resources

Blog
Help Centre

Featured

Why Switch to One of Australia's Top Renewable Energy Retailers?
Read more
About us

About us

Who we are
Our difference
Contact us

Featured

Why Switch to One of Australia's Top Renewable Energy Retailers?
Read more
Customer care
Speak with an expert

Legal and policy information

Find information about our legal policies such as privacy, collection statement for credit reporting and more

Select an item to find out more information

Select an item to find out more information

Select an item to find out more information

Privacy policy
Complaint handling policy
Documents

Documents

Simply click a link below to download the PDF.

Terms & conditions - Market offer

The terms and conditions of the Smart Energy Market offer.

Download

Terms & conditions - Standing offer

The terms and conditions of the Smart Energy Standing offer.

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Carbon neutral PDS

Smart Energy’s carbon neutral Public Disclosure Statement.

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Life support form

For registering your life support equipment

Download

Customer charter

Summary of your rights, entitlements and obligations under your agreement.

Download

Complaints policy

Policy outlining our complaint handling process for customers.

Download

Hardship policy

Describes how we will assist customers of ours who are experiencing financial hardship

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Privacy policy

Demonstrates how we comply with the Australian Privacy Principles under the Privacy Act.

Download

Credit reporting statement

Explains what we do with information we collect for credit reporting puprposes.

Download
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Byron Bay
10 Brigantine St, Byron Bay,
NSW 2481
Sydney
923 Bourke St, Waterloo,
NSW 2017
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Smart Energy Group Pty Ltd: 83 615 998 377.

QLD 84779 / WA EC15964 / NSW 310144C / SA PGE327583
TAS 399379346 / ACT 20231224 / NT C4424

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Smart Energy acknowledges the Traditional Custodians of the lands on which our Australian business is located. We pay our respects to their Elders past, present and emerging. We recognise the ongoing connection of all First Nations peoples to their Country, land and sea.