Legal and policy information
Find information about our legal policies such as privacy, collection statement for credit reporting and more
Documents
Simply click a link below to download the PDF.
Terms & conditions - Market offer
The terms and conditions of the Smart Energy Market offer.
Terms & conditions - Standing offer
The terms and conditions of the Smart Energy Standing offer.
Carbon neutral PDS
Smart Energy’s carbon neutral Public Disclosure Statement.
Life support form
For registering your life support equipment
Customer charter
Summary of your rights, entitlements and obligations under your agreement.
Complaints policy
Policy outlining our complaint handling process for customers.
Hardship policy
Describes how we will assist customers of ours who are experiencing financial hardship
Privacy policy
Demonstrates how we comply with the Australian Privacy Principles under the Privacy Act.
Credit reporting statement
Explains what we do with information we collect for credit reporting puprposes.